At Marshoval Ltd, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Returns Information
Our Return Policy
Eligibility for Returns
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately for assistance.
- Incorrect Items: If you receive an incorrect item, we will arrange for a replacement or refund as applicable.
Return Guidelines
To initiate a return, please keep the following guidelines in mind:
- Contact Us: Notify Marshoval Ltd within [number] days of receiving your order to initiate a return.
- Return Authorization: We will provide you with a return authorization and instructions for returning the item(s).
- Condition: Returned items must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: Please have your order number or proof of purchase ready when contacting us about your return.
Return Process
- Contact: Reach out to Marshoval Ltd’s customer service team to start the return process.
- Authorization: Receive authorization and instructions for returning your item(s).
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error.
- Refund or Replacement: Upon receiving and inspecting the returned item(s), we will process your refund or replacement as per our policy.
Contact Us
If you have any questions or need assistance with a return, please contact Marshoval Ltd’s customer service team. We are committed to resolving any issues promptly and ensuring your satisfaction.